Responsible Gaming
At Betrepublic, we are committed to promoting responsible gaming and ensuring that our platform remains a safe and enjoyable environment for all players. This page outlines the tools, resources, and information available to help you maintain control over your gambling activity. We encourage all players to read this information carefully and to use the responsible gaming features we provide.
Our Commitment to Player Protection
We believe that gambling should be a form of entertainment, not a way to make money or escape from personal problems. As an operator licensed by the National Excise License Office (license number 1021394), Betrepublic takes its duty of care seriously. We provide a range of player protection tools that allow you to set limits, take breaks, or exclude yourself from gambling entirely. These tools are designed to help you stay in control and to prevent gambling from becoming harmful.
Age Verification and Legal Requirements
Gambling is strictly for adults. The legal minimum age to open an account and gamble at Betrepublic is 18 years old, in line with Australian regulations. We verify the age of every player during the account registration process and may request additional proof of age at any time. If we discover that a player is under 18, their account will be closed immediately, any winnings will be forfeited, and deposits will be returned. We also encourage parents and guardians to use internet filtering software to restrict access to gambling sites by minors.
Player Protection Tools
We offer several tools to help you manage your gambling. These are available through your account settings and can be adjusted at any time. We recommend setting limits before you start playing.
| Tool | Description |
|---|---|
| Deposit Limits | Set a maximum amount you can deposit per day, week, or month. Limits can be reduced immediately but increases take 24 hours to take effect. |
| Loss Limits | Set a maximum net loss over a chosen period. Once the limit is reached, you will not be able to place further bets until the period resets. |
| Session Time Limits | Set a maximum duration for a single gaming session. You will be reminded when your time is nearly up. |
| Reality Check | Receive regular pop-up reminders showing how long you have been playing and your net win or loss. |
| Self-Assessment Test | A short questionnaire to help you evaluate your gambling behaviour. Available in the Responsible Gaming section of your account. |
| Self-Exclusion | Exclude yourself from gambling on our site for a chosen period (minimum 6 months). During this time, your account will be closed, and you will not receive any marketing communications. |
Self-Exclusion Procedure
If you feel that your gambling is becoming a problem, you can self-exclude from Betrepublic. To do so, log in to your account, go to the Responsible Gaming section, and follow the self-exclusion instructions. You will be asked to choose a duration (minimum 6 months, up to permanent). Once self-exclusion is active:
- Your account will be closed and you will not be able to log in.
- Any pending bets will be settled, but you cannot place new ones.
- You will not receive promotional emails or other marketing.
- You will not be able to open a new account during the exclusion period.
- At the end of the period, you may request reinstatement, but there will be a cooling-off period of at least 24 hours before access is restored.
If you need help with self-exclusion or want to exclude permanently, contact our 24/7 support team via live chat or email.
Recognising Problem Gambling
It is important to recognise the signs of problem gambling early. Common indicators include:
- Spending more time or money on gambling than you intended.
- Gambling to escape from stress, worry, or boredom.
- Chasing losses by trying to win back money you have lost.
- Lying to family or friends about your gambling.
- Borrowing money or selling possessions to fund gambling.
- Neglecting work, study, or family responsibilities because of gambling.
If any of these sound familiar, we urge you to take action. Use the self-assessment test in your account, set limits, or contact one of the support organisations listed on this page.
Support Organisations
If you or someone you know needs help with gambling, there are free and confidential services available in Australia. These organisations provide counselling, information, and support.
- Gambling Help Online – 24/7 free counselling and support. Visit their website or call 1800 858 858.
- Lifeline – Crisis support for anyone in distress. Call 13 11 14.
- Beyond Blue – Mental health support. Call 1300 22 4636.
- Gamblers Anonymous – Peer support groups. Visit their website for meeting times.
We strongly encourage you to reach out if you need help. These services are confidential and non-judgmental.
Deposit and Withdrawal Controls
In addition to limits, you can also control how you manage your money on the site. We do not charge any fees for deposits or withdrawals (though a fee may apply if you withdraw without wagering your deposit at least once, as part of our anti-money laundering procedures). You can view your full transaction history at any time to track your spending. For more details, see our Payment Methods page.
Fair Play and Random Number Generators
All games on Betrepublic use certified random number generators (RNGs) to ensure fair and unpredictable outcomes. Our RNGs are regularly tested by independent third parties. This means that every spin, card deal, or dice roll is random and cannot be influenced by the player or the operator. If you have any questions about fairness, please contact our support team.
Prohibited Activities
To maintain a safe and fair environment, we prohibit certain activities. These include:
- Using automated software (bots) to play games.
- Collusion or any form of cheating.
- Money laundering or attempting to use the site for illegal purposes.
- Abuse of bonuses or promotions (e.g., creating multiple accounts to claim offers).
- Any behaviour that harms other players or the integrity of the games.
If we detect any prohibited activity, we may suspend or close your account and forfeit any winnings.
Account Suspension and Closure
You have the right to close your account at any time. If you wish to do so, contact our support team. We may also suspend or close accounts for breaches of our terms, including failure to provide identification, suspicion of fraud, or violation of responsible gaming policies. In such cases, we will notify you and explain the reason, unless prohibited by law.
Limitation of Liability
To the fullest extent permitted by law, Betrepublic and its operators (Zentoria Limited) are not liable for any loss or damage arising from your use of the site, including gambling losses. This does not affect your statutory rights as a consumer. We encourage you to gamble only with money you can afford to lose.
Complaints and Dispute Resolution
If you have a complaint or dispute, please contact our 24/7 support team in the first instance. We aim to resolve all issues within 48 hours. If you are not satisfied with the outcome, you may escalate the matter to the National Excise License Office or an independent alternative dispute resolution provider. Details are available on request.
Governing Law
These responsible gaming practices and the overall terms of use are governed by the laws of the jurisdiction in which Betrepublic operates. By using the site, you agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.
Contact Us
If you have any questions about responsible gaming, need help setting limits, or want to self-exclude, please contact our support team. We are available 24/7 via live chat and email. You can also visit the Help Centre in your account for more information.
At Betrepublic, we are dedicated to providing a safe and responsible gambling environment. Please play responsibly and remember that gambling should always be fun, not a problem.